Unsubscribed recipient still receiving emails


#1

We receive bounce mails from recipients that have explicitly unsubscribed! This is of course a breach of law and absolutely not acceptable. See attached screenshot; this just came in from that same “unsubscribed” address:

Von: …@…com
An: …@…
Datum: 6. Mai 2018 um 22:06
Betreff: Your mail won’t be read!

Background: We sent the newsletter to two lists: “freunde von tv noir” and “wordpress users”. Note that this address is not even part of the wordpress users db.


#2

Hi Tex,

So let me resume, a recipient still receives campaigns despite the fact he/she is unsubscribed, right?

Could you reach us with our contact form here (https://www.jackmail.com/contact) and give us the email in question. We’ll check in our platform.

It may be 2 things in my opinion.
Either the tag is a bug and the user is not really unsubscribed but displayed as it was (you should export the contact list where the contact is, and look at the BLACKLIST column to see if you see an “unsubscribe” mention in it) either it’s a bug regarding filtering.

But with so little element I can’t tell. Let’s go step by step.

Oh and, I think there’s no need for all theses words like “scary” “breach of law” and “not acceptable”. We should just work on a solution here, and be cool to each other :wink:


#3

Hi Yannick,

I’ve checked the export and it’s showing “unsubcribe” in the blacklist-column.


#5

Could you reach us with our contact form here (https://www.jackmail.com/contact) and give us the email in question. We’ll check in our platform.


#6

done! and since this is not 20 characters yet (is this a restriction that makes sense?), some bla bla for you.